QODBC Priority Support Incident

Data Access Worldwide reserves the right to limit each Priority Support contact to 20 minutes and to one question or issue ("incident"). An incident is defined as:-

(a) a single issue or problem that you ask a support representative to analyze or resolve;
(b) a product usage question that involves a single topic or one QuickBooks report, or
(c) a single question on a specific bookkeeping topic.
 
The support representative will determine how many incidents will be handled during the course of the Priority Support Ticket. Support is limited to installation and functionality of the product. If you need consulting or programming assistance, we have fee based solutions starting at A$154.00 per hour.

QODBC Priority Support Incident - 10 Pack

10 Single Support Incidents

Data Access Worldwide reserves the right to limit each Priority Support contact to 20 minutes and to one question or issue ("incident"). An incident is defined as:-

(a) a single issue or problem that you ask a support representative to analyze or resolve;
(b) a product usage question that involves a single topic or one QuickBooks report, or
(c) a single question on a specific bookkeeping topic.
 
The support representative will determine how many incidents will be handled during the course of the Priority Support Ticket. Support is limited to installation and functionality of the product. If you need consulting or programming assistance, we have fee based solutions starting at A$154.00 per hour.

QODBC Callback Request Support Incident

Data Access Worldwide reserves the right to limit each Support Callback contact to 20 minutes and to one question or issue ("incident"). An incident is defined as:-

(a) a single issue or problem that you ask a support representative to analyze or resolve;
(b) a product usage question that involves a single topic or one QuickBooks report, or
(c) a single question on a specific bookkeeping topic.
 
The support representative will determine how many incidents will be handled during the course of the Priority Support Ticket. Support is limited to installation and functionality of the product. If you need consulting or programming assistance, we have fee based solutions starting at A$154.00 per hour.

QODBC Custom Programming Service - minimum 1 hour.

If you need help with QODBC programming, we have fee based solutions starting at A$154.00 per hour. A minimum payment of A$154 applies to all consulting quotes regardless whether you elect to proceed with the project or not. Once your payment has been processed, you will be prompted to lodge a support ticket where you can attach your specifications and any other supporting documentation. Depending upon the specification details and the scope of the work, you will be advised the additional hours required to proceed with the project and complete the work. Data Access Worldwide does not guarantee that we can provide suitable resolutions to all work requests.