Data Access Worldwide reserves the right to limit each Support Callback contact to 20 minutes and to one question or issue ("incident"). An incident is defined as:-
(a) a single issue or problem that you ask a support representative to analyze or resolve;
(b) a product usage question that involves a single topic or one QuickBooks report, or
(c) a single question on a specific bookkeeping topic.
The support representative will determine how many incidents will be handled during the course of the Priority Support Ticket. Support is limited to installation and functionality of the product. If you need consulting or programming assistance, we have fee based solutions starting at A$154.00 per hour.
