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Data Access Worldwide Support Solutions
We offer a variety of technical support solutions in order to give our customers a wide range of choices to determine how we may best help them meet their support needs.
Our FREE QDeveloper Forum
Our FREE forum is dedicated to the professional exchange of information where QODBC, QODBC for POS, QReportBuilder, QIntegrator and FlexODBC users can post support queries, report product bugs, search the FAQs and much more. For further information click here.
Buy Support Incidents
If you can't find your answer in the FREE Public QDeveloper Forum, require URGENT Priority Support, or you need to send us private or confidential information, purchase one of our Support Incidents.
Callback Support
If you live in the USA, UK, Canada, Australia or New Zealand, you can leave us your contact details with your question and request us to call you back and discuss them with you personally (charges apply).
Pre-Paid Phone Support
Pre-Paid Phone Support time must be purchased from our website prior to placing a support call. Telephone support is the fastest way to speed up problem diagnoses and resolution or simply receive an experienced perspective on your particular issue. Telephone support is billed at the rate of A$33.00 per 20 minutes for one question or issue ("incident"). After you have purchased support time, you will be advised of the priority support number to call to speak to a technical support person or to make an appointment. While there are times the technical support team will be available for immediate help, they may have other calls to handle before scheduling your time. We will attempt to close all calls the day of your call.
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